Thank you for visiting our website www.nlessc.com (“NLESSC”). This Website is owned and operated by LINKCO INTERNATIONAL Limited.
If you intend to use our website for online shopping and membership, please read our terms and conditiins carefully and comply with them. By using our website or any part of it, this is implied that you have read these terms and conditions and you have accepted and agreed to be bound by them. All of the Terms and Conditions shall apply to and govern your usage of the website www.nlessc.com
1. ORDER PROCESSING
A. Order Status
After payment completed, if you need to change the order details, please contact us by sending us message via “send us message” under Contact Us, within 24 hours. We would try our best to help on the changes but there is no guarantee.
When ordered products have been delivered, you may track the delivery progress with the courier slip number that we sent to you via the email you provided or check on our website.
If you have chosen to pick up at HK MTR STATIONS (Po Lam, Hang Hau, Tseung Kwan O, Tiu Keng Leng Station ONLY). Pls whatsapp to +852 96638822 or email to email@example.com for appointment of the pick up time and place, at least 2 days in advance.
B. Delivery Method
Currently, we mainly use SF EXPRESS for the delivery service. Its delivery area covers most of the districts in China Hong Kong and China Macao. If you want to know more about the services and delivery areas of SF Express, please visit the following websites of SF Express: http://www.sf-express.com/hk/en/
C. Delivery Cost
Standard delivery service
Unless otherwise specified, NLESS^C will charge a fixed delivery cost of HK$60.00 for each order, without any other extra costs. In the case of any special promotions, the specific promotion details shall prevail.
Free Shipping for one single purchase of over USD50 / HKD380.
D. Lead Time
Some goods are with stock, then can be delivered via courier within 2 days. For goods not yet in stocka, pls check its production lead time accordingly.
Normally, the ordered products will arrive in 3 – 10 days from the delivery date. If your ordering time is placed after 14:00 on Saturday, or whole day on Sunday or public holidays, then we shall only proceed with your ordering within the business hours on the next business day.
Note: The delivery time mentioned above is for reference only. The actual delivery time shall be subject to the courier company. In case of long public holidays, the actual delivery time will be longer accordingly. For remote area or during bad weather, the delivery time may also be extended.
E. Inspect upon Receipt of Products
When you receive your products, please carefully check if the goods arrive in good shape and it is what you have ordered, including the color, size, model, functionality.
During the inspection process, if you find that the package is damaged or wrong item delivered, or that a quality problem on the products, please immediately inform the courier company of the problem and please also contact our customer care team.
We will try our best to resolve the problem.
2. RETURN GOODS
A. Return Policy
Our products are non-returnable unless it is of defective, mal-function, broken with no mis-use nor mis-handling.
In case of above situation applies, Customers, who purchase products from NLESS^C directly, may return the products within 3 days from the date of receipt, provided that the products and the packaging are in their original conditions when they are returned, with all accessories intact (hand tags must be uncut, and products must be unused and unwashed. The return labels shall be intact) and that with your valid payment record.
NLESSC shall have the final and absolute discretion as to whether the Goods are returnable.
Under all circumstances, you must ensure that the returned products are unused, returned in the original packaging,
It means that hang tags, protective coverage, and in a re-saleable condition. You should also keep your postal receipt as proof of sending the returned products to us.
B. Non-returnable goods includes below :
Products that have been improperly used, including not following care instructions such as in touch with chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated;
Products with loose threads or crackings due to external scratches by hard objects, or internal wear and tear;
Damaged products caused by usage;
Damaged products due to improper wash;
Products not bought directly from NLESSC
In case of dispute, NLESSC decision is final and absolute.
C. Return procedures
(PLS Return goods ONLY IF YOU HAVE GONE THROUGH THE ABOVE LISTS AND GET NLESSC CONFIRMATION OF ACCEPTANCE TO RETURN)
1. Send a return request via email to firstname.lastname@example.org
2. Send your returned product(s) back to us, AFTER OUR APPROVAL ON RETURN, or otherwise returned parcel might be rejected or at your expense.
3. NLESSC to perform a standard product inspection;
4. NLESSC to issue a replacement or a refund (whichever appropriate, at NLESSC discretion) should the returned product(s) be in a satisfactory condition and that you have fully complied with the Terms and Conditions.
5. In case of dispute, NLESSC’s decision shall be final and binding.
D. Address for the Return
Our Address: 1501, Millennium City 5, 418 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong
Attention: LINKCO INTERNATIONAL LTD (NLESSC RETURN TEAM)
Phone number: 852 3617 3228
3. Usage Regulations
A. Customer should be an eligible person of age 18 or above and hold a valid email address. If you are under the age of 18, then you must get your guardian’s permission for such access and usage.
B. Customer is obliged to provide us with accurate, complete and updated information for subscription, registration and / or delivery purpose, and update us from time to time in case of any changes.
If it is found that your information provided, or NLESSC reasonably believes that your information provided, is false, illegal, incorrect, in-complete or not updated, then NLESSC may withhold, restrict, suspend, cancel or terminate your membership account, and / or prohibit from rendering our services to you, without any liability on our part.
C. You are NOT ALLOWED to post any materials or send emails (whether in the format of reviews, software, images, videos and photos, etc) containing contents which are illegal, racist, sexually related, sexually offensive; or which are discriminatory comments; or which might be considered to be harassment, abuse or threats against the personal safety or property of others; or which may lead to criminal accusations; and/or discriminations against any persons of any color, race, gender, religion, political belief and nationality;
In addition, posting spam, advertisement or junk emails are probibited; using this Website in a way that may infringe the rights of NLESSC, we reserve the rights to take any criminal prosecution, civil prosecution, or breach of local law or the laws of both local and foreign countries.
NLESSC reserves the right NOT to publish your reviews, comments, submissions or remove any of them whenever we deem it is appropriate and that we believe that they do not comply with the Terms and Conditions.
NLESSC’S decision is final and cannot be disputed.
4. When is a contract formed ?
A. Please note that there is no contract formed until our acceptance of your offer to purchase,. Customers must follow the purchase instruction to submit the order and make the payment. We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. Our acceptance of your order will take place only when we received your full payment and our delivery of the product(s) that you ordered from us.
NLESSC has the sole discretion and right to decline your order for any reason at any time, without any liability on our part.
B. All products sold and services rendered by this Website are for your own personal use. Commercial or business re-sale is strictly prohibited UNLESS WITH OUR WRITTEN CONSENT AND PERMISSION.
5. Payment vs. Delivery
A. Customer should pay the full amount together with delivery costs (if any) per the terms and conditions. Pls ensure pay amount is correct and payment has been processed successfully. NLESSC is not liable for any delay in the delivery or non-delivery caused by your failure to pay us properly.
B.. NLESSC reserves our right to amend or vary the purchase price, any other charges, product descriptions, availability of the products and other Terms and Conditions at any time and from time to time provided that such amendment or variation shall not affect those orders that have been accepted by us via email confirmation.
6. Suspension and Termination of our Services
A. NLESSC would do all of our best to ensure that this Website remains to be accessable all the times. However, we cannot guarantee that your access to the Website may not be blocked or affected due to technical issues e.g. hacking, maintainance, Hosting breakdown…etc.
B. NLESSC shall not be hold any responsibility for any suspension or termination of services caused by any of the above circumstances.
7. Intellectual Property Rights
A. NLESSC logo, product designs and names, website design, are our intellectual property and could be used by any other party for any other purpose, or we may take legal actions against it.
B. We may hyperlink this Website to other websites that we think they may provide your more / related information so as to ease your purchase. We do not own these websites and do not have any control over their contents. Such hyperlinks are for your better convenience in browsing the contents. It is your own choice and responsibility in visiting the third party’s websites or not and we will not accept any liability in respect of the use of the hyperlinked websites / media.
C. No personal or commercial linking to our Website is allowed unless with our prior written permission.
8. Disclaimer of Liability
A. Pls note that the colours of our products displayed on the Website may vary from viewing via computer monitors / tablet / smartphone displays. NLESSC cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery or upon collection.
Size is also approximate sizing as the measuring method may lead to slight variations.
The size, weights, dimensions and capacities shown on the Website are approximate only. We will not be liable for any loss or damages (without limitation, we will decline any refund request) caused by or arising from any customer’s expectation on the information obtained from or through this Website. It is your responsibility to evaluate the information and other content materials available through this Website, and the Website and its corresponding content materials are subject to change at any time without prior notice.
B. The delivery responsibility of NLESSC is deemed to be fully fulfilled when the ordered products are delivered to the designated address of customers or are collected by customers in person. Customers shall be solely liable for any delay in delivery/ collection or non-delivery if the information provided is not accurate or his / her friend / relatives received and sign the parcel receipt on behalf.
C. NLESSC reserves the right to dis-allow customers access to our website / decline the order / cancel their memberships, if they are suspicious of acting improperly according to the Terms and Conditions set out in this Website, with no liability for doing so.
D. NLESSC disclaims any liability relating to consequence due to un-controllable technical happenings such as hacking, virus attack onto website www.nlessc.com
E). Customers must follow our care to use instruction in using the product. NLESSC will not accept any liability for damage to products which is caused by customer’s mis-use or mis-handling.
F. Under all circumstances, NLESSC will not be liable for any losses related to any business of customers including but not limited to lost data, lost profits, lost revenues and / or business interruption.
NLESSC reserves the final interpretation right to the Terms and Conditions.
In case of inconsistency between this English version and the Chinese version (if any), this English version shall prevail